Because we sell fresh food products, there's no point in trying to return the product. We will respond to all customer or recipient issues promptly.
We have a 100% Arrival Guarantee. If there's a problem with your order, please call Customer Service at 1-800-672-6439. If you're not completely satisfied with our product or service, we will replace the fruit that did not arrive in perfect condition. We recommend that we re-ship fruit rather than simply providing a refund, because that leaves the recipient with good fruit, and a favorable impression of both you and us.
In the rare event that we cannot provide a solution to your complete satisfaction, we will refund the purchase price of the package.
The Orange Shop