What is the cost of shipping and handling?  The Orange Shop's shipping and handling charge is a uniform rate of $12.95 per package because we ship in bulk, rather than one package at a time.  A few smaller items, such as the Pecan Pie, have a lower rate. 

Can I track my package on your web site?  Since we ship the packages most of the way through our Gift Fruit Shippers Association and then hand them off to either Fedex or the Post Office, there is no single tracking system that applies to all packages.  We can track your packages in our office, though, so the best way to check on the delivery status of your gifts is to give us a call at 800-672-6439.  We'll be very happy to quickly check on things for you.
 

How do you ship the fruit?  We ship most of our packages through our cooperative, the Florida Gift Fruit Shippers Association.  The Association was formed by our Grandfather and a number of other Gift Fruit Shippers back in 1946 to deliver fruit quickly and safely.  We truck the fruit ourselves to locations near the delivery point, then the US Post Office makes the final delivery to the door, so the fruit arrives more quickly, and protected from freezing and damage.  Click here to see more about the Florida Gift Fruit Shippers Association (it's a very unique story). 

 

How long does it take to deliver my order?  On the day you place your order, our product is in the "warehouse" of Mother Nature, meaning that it's still hanging on the trees.  Each day we send harvesting crews to the groves, and they pick enough to fulfill the orders.  After trucking it to the packinghouse, we "run" the fruit through our packinghouse, where it is washed and sorted according to size.  We pack the fruit into special shipping containers, then truck it down to Orlando where it is sorted and shipped by the Association.  The time of delivery from there depends on the distance from Orlando.  When you add the harvesting, processing, and delivery together, expect a minimum of about 6 days to the East Coast up to almost 2 weeks for West Coast destinations from the time the order is placed.  Since we want the fruit to go out very soon after it's picked, we don't harvest too far ahead.  It's the best way for you and your friends and family to get the freshest fruit possible.  We can sometimes accommodate rush jobs if we have enough fruit already picked, so contact The Shop if you need it in a bigger hurry, understanding that there are still limitations.

 

Can I send packages to Citrus-producing states (CA, TX, AZ, LA, or NV)?  Yes, on a schedule, during November through early March.  Every gift fruit shipper in Florida ships to these destinations on the same trucks to speed up delivery.

 

Can I send fruit to Canada?  We do ship to Canada on a certain schedule.  The fruit has to be shipped by ground all the way since it has to clear customs at the border.  Arrivals to eastern Canada are on a par with the US Northeast or Midwest.  Shipments out to British Columbia are risky, however -- the time required is a week to 10 days -- a long ride for perishable fruit in cold weather.

What's the Shipping Cost to Canada?  The shipping and handling to Canada is our standard US rate plus 20%.

 

How about Alaska?  The only way to get fruit to Alaska is the US Postal Service.  We tried a new twist this year using the USPS Flat Rate boxes, and it's worked well!  The largest size box they have is equal in size to our 3/8 bushel, so that's the size to order.  Since it's a flat rate shipping, there's no extra charge!