2) When adding a new recipient, click top drop down as shown above, then type in their first name in the second box as shown below
You must have the "New Recipient. Click here first." selected in the top box.
Then, simply type the first name of the person who is to receive the selected gift in the lower box. AFTER both of these steps are complete, you're ready to add this gift to your shopping cart.
3) After Steps 1 & 2 are complete as shown above, finish this gift selection by clicking “Add to Cart” to send this gift to checkout.
After you've completed the order for this gift, just start over for the next one. Repeat until you're finished shopping, then click Proceed to Checkout. All necessary information will be requested at that point.
The new recipient’s name will appear in the top drop-down in the future. When you finish shopping and proceed to checkout, you'll be asked for their address and other shipping information. It will all be saved for future use, so shopping will be much easier and faster the next time you log in.
When I start to check out, I don’t see the names of the recipients of the gifts I ordered.
See above FAQ. For each individual gift you order, you must choose a recipient, either yourself or someone else, BEFORE you Add to Cart. If this step is skipped, checkout will assume the package will be shipped to you.
Below the picture and description on each gift page, there are options boxes where you choose the size of the gift, type in the gift message, and make a note of any arrival date preference, and choose the recipient for this gift. See the previous FAQ for full instructions.
Even though you may have shipped to someone before off of our old web site, since this website is new, you’ll have to enter their name as a New Recipient here. To do so, follow the instructions above for adding a new recipient.
After having a failure when submitting payment, I corrected the problem but the charge will still not be approved.
If you try to submit a payment with the same credit card number more than once in 2 minutes, the charged will be blocked by our processor. This prevents inadvertant double charges, or fraudulent activity. Wait another minute or two before trying to run the charge again.
Why won't the system accept my credit card even though I know it's valid?
Check to make sure your billing address is correct, and the card number, expiration, and security code are entered properly. If the charge still won't go through, it's possible that your card company may have blocked the charge through their fraud prevention measures. While you can call the card company to see, the quick way is to call us at 800-672-6439. We'll be able to see your order, and can run your card in the store, which usually works. We'll take care of finalizing the order from there.
Can I go back and add a recipient after I've added a gift to the Cart?
The designation of the gift recipient must take place before it's added to the cart. If this step was missed, just remove the gift without a recipient from the cart by clicking on the "x" on the right of the description in the cart, and then reorder the gift, adding the recipient before adding it to the cart. If you cut and paste the gift message, it'll take only a minute or so.
For other questions, call The Orange Shop between 8-5 Eastern Time, 7 days a week.
