Frequently Asked Questions
Why are there two Monthly Plan options? What's the difference?
We are really big on Monthly Plans, so we have much more flexibility than anyone else. The "Custom" Club Plans allow you to select different package sizes and variety mix for each month -- you build the plan. With the "Standard" Fruit Club Plans, you choose one package size and variety mix, and those criteria will be used for every month. With both plans, you can pick the months. We added the Standard Plan option for those who just want to make basic selections -- it's faster and simpler.
Can I use my old login (username and password) for the new web site?
You’ll need to sign up as a new user, even if you're an existing customer. Our previous web site required a username and password to log in, while the new one uses your email address instead of a username. The two sites work differently.
A password is still required, and when registering you may use either your old password or a new one.
If you register on the new site, you'll find many features that will make your shopping easier (and safer) in the future. You can always order without creating a new account, but your information on recipients, credit cards, your address and info won’t be saved. It’s better to log in.
When I begin checking out, it looks like every package will be shipped to me instead of my recipients.
If this occurs, a recipient was not specified for each gift before it was added to cart. If a recipient is not specified for any gift, it will ship to you. As with your username, you'll have to take a minute to enter your recipients. Once you do, they'll be saved for future use.
Recipient Selection Process:
1) Choose either yourself, a previous recipient, or new recipient from top shipping drop-down list
To start process, click in the box below the message "You must choose a recipient before Adding to Cart". Then click, not just point, on "Ship to yourself", or a Name you've entered previously, or on "New - enter name here".
It's very important that when you're adding someone new to your recipient list, you begin by clicking the New Recipient choice in this box -- the name won't be recorded otherwise.
2) When adding a new recipient, click top drop down as shown above, then type in their first name in the second box as shown below
You must have the "New - Type first name in box below." selected in the top box.
Then, simply type the first name of the person who is to receive the selected gift in the lower box. AFTER both of these steps are complete, you're ready to add this gift to your shopping cart.
3) After Steps 1 & 2 are complete as shown above, finish this gift selection by clicking “Add to Cart” to send this gift to checkout.
After you've completed the order for this gift, just start over for the next one by selecting another product. Only enter a number of gifts more than 1 if you want to ship more than one box to a recipient. Repeat until you're finished shopping, then click Proceed to Checkout. All necessary information will be requested at that point.
The new recipient’s name will appear in the top drop-down in the future. When you finish shopping and proceed to checkout, you'll be asked for their address and other shipping information. It will all be saved for future use, so shopping will be much easier and faster the next time you log in.
When I finish checking out and get the confirmation page, I don’t see the names of the recipients of the gifts I ordered.
The shipping and billing address is the same on the confirmation page because that's your credit card information. If the recipients were properly entered during checkout, the packages will ship correctly.
Can I go back and add a recipient after I've added a gift to the Cart?
The designation of the gift recipient must take place before it's added to the cart. If this step was missed, just remove the gift without a recipient from the cart by clicking on the "x" on the right of the description in the cart, and then reorder the gift, adding the recipient before adding it to the cart. If you cut and paste the gift message, it'll take only a minute or so.
After clicking Proceed to Checkout, the shipping address page is already filled out with my shipping address information. Should I enter the address of the person who will be receiving the gift instead?
Whatever information is entered into your shipping address form becomes your shipping address in the future. If you enter someone else's address, that will be saved as your shipping address. If you intended the gift for someone else and your shipping address comes up instead of theirs, a recepient was not specified before adding that gift to the cart. Just go to View Cart and cancel that gift by clicking the "x".
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