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Shipping Information

How long does it take to deliver my order?  When you add the harvesting, processing, and delivery together, expect a minimum of about 6-10 days to the East Coast up to 2-3 weeks to the West Coast from the time the order is placed.  You'll receive an email the day after shipping with a confirmation and tracking number (if your email service allows it to come through).

On the day you place your order, our product is in Mother Nature's "warehouse", meaning that it's still hanging on the trees.  Each day we send harvesting crews to the groves, and they pick enough to fulfill the orders.  After trucking it to the packinghouse, we "run" the fruit through our packinghouse, where it is washed and sorted according to size.  We pack the fruit into special shipping containers, then Fedex picks it up and sends your package on the way.  The time of delivery from there depends on the distance from Citra.

From February on, we don't ship every day, so there may be a longer interval between the time the order is placed and shipping day, although the packages usually require a day or two less for shipping since the channels are less clogged than during the Holiday Rush.  Also, February, March and April varieties are very delicate, so we don't push as hard to make sure the fruit is very, very fresh.

We can sometimes accommodate rush jobs if we have enough fruit already picked, so contact The Shop if you need it in a bigger hurry, understanding that there are still limitations.

What is the cost of shipping and handling?  The Orange Shop's shipping and handling charge is a uniform rate of $14.99 per package because we ship in bulk, rather than one package at a time.  This is the 4th year we have maintained the same handling and shipping charge, so while it's unavoidable, we are doing our best to minimize your cost.

What's the Shipping Cost to Canada?  We are no longer able to ship to Canada.  Arrivals of our delicate citrus have deteriorated to the point where we can't confidently promise customer satisfaction.

Can I track my package on your web site?  We ship the packages through Fedex, so you can track the package through their website.  We can also track your packages in our office, so to check on the delivery status of your gifts you can also give us a call at 800-672-6439.  We'll be very happy to quickly check on things for you.

Can I send packages to Citrus-producing states (CA, TX, AZ, LA, or NV)?  Due to USDA regulations, we will not be shipping Fruit Packs to these states this season.  Non-fruit gifts such as Jellies, Marmalades, Pecans, and Dressings can be substituted with no problem.

How about Alaska?  The only way to ship fruit to Alaska is via the US Postal Service.  We strictly use the USPS Flat Rate boxes, and it works well!  The largest size box they have is roughly equal in size to our 3/8 bushel (usually about 10-15 lbs of fruit), and the smaller one is about the size of a one tray package.  Just order any of the "Priority" package choices.  Since it's flat rate shipping, there's no extra charge to Alaska, and any free shipping offers WILL be honored!
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